Careers at Simplotel

Position: Operations Manager.

Job description

Manager of operations will be responsible for building and leading a team that will help onboard hotels on the Simplotel platform. The leader will ensure that post onboarding requests from customers are handled satisfactorily and in a timely manner.

The position requires a combination of technical skills, prioritization and project management skills, people management skills and good written and verbal communications skills.

 Responsibilities

• Define and monitor the onboarding and support processes and ensure timely and high-quality delivery of customer requests.
• Prioritize and assign work across multiple team members. When necessary communicate and negotiate timelines with customers.
• Drive process improvements to improve team productivity and throughput.
• Define and maintain operations metrics and other quantitative data to evaluate onboarding and customer request performance on a regular basis.
• Establish quality check processes to ensure customer satisfaction.
• Properly escalate issues pertaining to other departments to appropriate internal teams (e.g., finance, engineering, sales) and drive resolution to improve customer experience.
• Work closely with engineering to get productivity improving features developed.
• Create an inspiring team environment with an open communication culture.
• Oversee day-to-day operation & be ready to get your hands dirty.

Requirements

• 2-6 years of experience – majority of experience in running operations
• Ability to learn and use various software tools
• Undergraduate in Technology preferred.
• Excellent prioritization and project management skills
• Strong Team Building & Management Skills
• Proficiency with MS Excel, Office and other analytical tools.
• Good written and verbal communication skills
• Attention to detail and ability to prioritize and multitask
• Knowledge of content, websites, and SEO is a plus

Note: The support team follows 6 days working week in Simplotel.

Job Location: Bengaluru.

Send your CV and Cover letter on careers@simplotel.com

Position: Operations Support – Team Lead.

Job description:

We are looking for an Operations Support Team Lead who’ll run the complete technical support process. This includes managing day-to-day priorities, helping the team with escalations, and handling direct ticket load. They will report to the Operations Manager and work with them on planning and executing goals and deadlines.

The position requires a combination of technical skills, and a good command on project and priority management. You’ll also need to be a good communicator, both externally with the customers and internally, with various other teams.

Responsibilities:

• Ask customers targeted questions to quickly understand their requests.
• Follow defined steps to resolve the tickets and help the customers.
• Talk to clients through a series of actions, either via phone, email or chat, until they’ve solved the issue.
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).
• Provide prompt and accurate feedback to customers.
• Prioritize and manage several open issues at one time.
• Create an inspiring team environment with an open communication culture.
• Oversee day-to-day operation & always be ready to get your hands dirty.
• Document knowledge and detailed steps in the form of notes and manuals.
• Work with your manager for long term goal planning and execution.

Requirements:

• Good understanding of computer systems, mobile devices and comfortable with using software products.
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step guidance, both written and verbal.
• 2 to 3 years of experience in Support or consultation.
• Proven work experience as a team leader or supervisor

Job Location: Bangalore.

How to apply: Send your resume to careers@simplotel.com

Position: Frontend Web Developer (HTML/CSS/UI)

Role and Responsibilities

• Translation of the UI design wireframes to actual code producing visual elements of the product
• Develop new user-facing features
• Ensure the technical feasibility of UI designs and UX flow
• Optimize application for speed and responsiveness
• Build custom design enhancements for top clients

Required Skills

• 2+ years of relevant experience
• Deep understanding of HTML5 and CSS3
• Proficiency in CSS pre-processing tools – LESS/SASS/SCSS
• Deep understanding of web standards and cross-browser compatibility issues
• Good command on CSS frameworks like Bootstrap/Foundation and templating languages like Jinja2/Mustache/Typescript
• Basic understanding of JavaScript programming and DOM manipulation
• Solid foundation in computer science and excellent problem-solving skills

Desired Skills

• Flair for usability, color schemes, fonts and layout
• Great attention to detail and desire to achieve pixel perfectness
• Ability to work in an unstructured startup environment
• Contributing ideas and design artwork to the overall brief
• We put the willingness and passion to learn & build above anything else and if you think you have got it in you, do apply

Job Perks

• Industry comparable salary.
• Flexible hours.

Job Location: Bangalore.

How to apply: Send your resume to careers@simplotel.com

Position: Content Writer.

Job description:

What are we looking for?

We are looking to hire a content writer who will be responsible for writing website content for hotels. The person will also write blogs for us and for our customers.

Skills:

• Excellent written and verbal English
• Attention to detail
• A good creative writer who can write engaging content for hotels
• Write content for blogs and for the social media properties of our company and for our customers.
• Any Bachelor’s degree
• Knowledge of search engine optimization or social media marketing a plus
• Good at doing research on a topic to generate content.
• Basic technical skills to work with blogging platforms.
• Ability to manage time and hit deadlines.
• Ability to work with customers – large and small.
• Excellent team player

Job Location: Bangalore.

How to apply:
Send your resume and articles/blog link to careers@simplotel.com

Designation: Operations Associate.

We are looking for an Operations Associate to provide enterprise-level support to our customers. You will assist and provide process support to our customers.

Ultimately, you will be a person our customer’s trust. They will rely on you to provide timely and accurate resolutions to their requests and issues.

Responsibilities:

• Ask customers targeted questions to quickly understand their requests.
• Follow defined steps to resolve the tickets and help the customers
  Talk clients through a series of actions, either via phone, email or chat, until they have solved the issue.
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).
• Provide prompt and accurate feedback to customers.
• Prioritize and manage several open issues at one time.
• Document knowledge and detailed steps in the form of notes and manuals.

Requirements:

• Good understanding of computer systems, mobile devices and comfortable with using software products.
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step guidance, both written and verbal.
• 0 to 2 years of experience in Support or consultation.

Job Location: Bangalore.

How to apply: Send your resume to careers@simplotel.com

Position: Team Lead – Customer Success – B2B SaaS.

Simplotel is looking for a leader to lead our Customer Success team. The position, based out of our headquarters in Bangalore, will own renewals for our customers. The lead position will also develop the team to achieve business objectives.

This is an opportunity to join a startup and grow with it. If you are passionate about working at a startup, e-commerce, and if travel excites you, you’ll thoroughly enjoy this role at Simplotel.

Responsibilities:

• Own and drive renewals & upsells for Simplotel’s SaaS offerings.
  Build & develop a strong team of Customer Success Managers and deliver on business objectives.
• Work closely with customers to ensure that they are deriving business benefits from Simplotel solutions & develop long-lasting customer relationships.
• Define, develop and monitor processes to ensure business and customer objectives are being met. Publish weekly and monthly metrics to that effect.
• Handle critical client escalations and build strong relationships with key Simplotel accounts.

Required skills and experience:

• Excellent written and verbal communication skills, and interpersonal skills.
• Ability to build rapport with and consult to large customers.
• Demonstrated ability to build, lead and motivate a team.
• Strong analytical and problem-solving skills. Excellent grasp of Excel and PowerPoint.
• 3-6 years of experience in SaaS or related areas.
• Bachelor’s degree in engineering and MBA highly preferred.
• Understanding of SaaS, SEO, Web analytics is a plus.

Job Location: Bangalore.

How to apply: Send your resume to careers@simplotel.com