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Senior Technical Operations Specialist

About Simplotel:

Simplotel is a Bangalore-based, Software-as-a-Service (SaaS) company helping over 3,000 hotels across 26 countries grow their direct business. We are powering e-commerce for some of the largest hotels in India. The name Simplotel comes from a combination of Simple and Hotel - our mission is to Simplify the life of hoteliers through technology. Simplotel is a ‘Shopify for Hotels’, was founded in October 2013 and is funded by Go-MMT - India’s largest Online Travel Agency.

*Simplotel was awarded the best startup in travel & hospitality for 2021 by Startup India, an initiative of the Union Ministry of Commerce & Industry in India.
(https://www.startupindia.gov.in/nsa2021results/travel.html)

Position:

Creative Curator

Job Overview

We are looking for a Creative Curator who is a master visual storyteller. This role involves curating content and design elements to craft aesthetically pleasing and engaging websites that bring out the client’s story. An ideal candidate will have a deep understanding of both visual arts and storytelling, with the ability to interpret client needs and bring the unique story of each hotel to life through our website.

Roles and Responsibilities:

Engage with our clients to understand their vision for the hotel. Develop and present innovative concepts tailored to their needs.
Collaborate with internal content and design teams and curate visual content that aligns with the client's brand and story.
Ensure that all visual elements work together to enhance the user experience and drive bookings.
Oversee the content and design that goes on the website, ensuring it is engaging, accurate, and aligns with the client’s expectations and organizational standards.
Stay up-to-date with industry trends and best practices in visual storytelling, web design, and user experience.
Review and approve design elements and content, providing constructive feedback to ensure high-quality deliverables.
Manage multiple projects simultaneously ensuring timely delivery

Qualifications:

Bachelor's degree in Fine Arts, Visual Arts, Graphic Design, or a related field.
3-6 years of experience as an Art Curator, Creative Curator, Visual Storyteller, or similar role.
Strong portfolio showcasing previous work in visual storytelling.
Excellent understanding of visual design principles and storytelling techniques.
Strong communication and interpersonal skills.
Ability to work collaboratively in a team environment and manage multiple projects.
Detail-oriented and highly organised.
Knowledge of user experience (UX) and user interface (UI) design principles is a plus.
Experience in content creation and editing is preferred.

We put the willingness and passion to learn & build above anything else and if you think you have got it in you, do apply.

Location: Bangalore

About Simplotel:

Simplotel is a Bangalore-based, Software-as-a-Service (SaaS) company helping over 2,000 hotels across 21 countries grow their direct business. We are powering e-commerce for some of the largest hotels in India. The name Simplotel comes from a combination of Simple and Hotel - our mission is to Simplify the life of hoteliers through technology. Simplotel is a ‘Shopify for Hotels’, was founded in October 2013 and is funded by Go-MMT - India’s largest Online Travel Agency.

*Simplotel was awarded the best startup in travel & hospitality for 2021 by Startup India, an initiative of the Union Ministry of Commerce & Industry in India.
(https://www.startupindia.gov.in/nsa2021results/travel.html)

Position:

Senior Technical Operations Specialist

We are looking for a Senior Technical Operations Specialist to provide enterprise-level support to our clients (hotels). A suitable candidate needs to have a keen eye for detail, assist with work allocation within a team to ensure the smooth functioning of the Operations department. Ultimately, you will be a person our clients and team members trust. They will rely on you to provide timely and accurate resolutions/advice.

Responsibilities:

Respond, manage, and resolve customer queries and issues sent via a ticketing system
Talk clients through a series of actions (either via phone, email, or chat), until their queries and issues are resolved
Oversee and handle end-to-end experience of key customers including project management, resource assignment and timely delivery. Develop and implement strategies that will ensure a positive experience that exceeds the hotel and its guests’ expectations
Develop in depth understanding of all features of all Simplotel products and partner products that we sell, conduct training sessions for large clients to effectively leverage the use of these products
Create SOPs, manuals and document product knowledge in detailed steps
Follow defined steps to setup and configure our products, coordinating with both external partners as well as client stakeholders where necessary
Provide feedback and escalate unresolved issues to internal departments (e.g.: Software Developers, Customer Success/Account Managers)
Prioritize and manage several open issues simultaneously, operate & drive several projects internally. Perform quality checks on others' work to improve quality

Requirements:

BE/BCA or equivalent degree (preferably in computer science, or electronics & communications)
Excellent problem-solving and communication skills
Good understanding of computer systems, mobile devices and comfortable using software products
Basic understanding and knowledge of DNS (A, NS, MX records etc.)
Able to run basic SQL queries
Keen eye for detail, ability to implement and oversee strict quality control
Ability to sustain with dynamic processes and constant updates
Ability to provide step-by-step guidance, both written and verbal
Ability to design simple processes and procedures
3-4 years of experience in a client-facing role in a consultation/support function, and (preferably) 1 year in a lead position

Location: Bangalore