Manager - Engineering

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Senior Technical Operations Specialist

About Simplotel:

Simplotel is a Bangalore-based, Software-as-a-Service (SaaS) company helping over 2,000 hotels across 26 countries grow their direct business. We are powering e-commerce for some of the largest hotels in India. The name Simplotel comes from a combination of Simple and Hotel - our mission is to Simplify the life of hoteliers through technology. Simplotel is a ‘Shopify for Hotels’, was founded in October 2013 and is funded by Go-MMT - India’s largest Online Travel Agency.

*Simplotel was awarded the best startup in travel & hospitality for 2021 by Startup India, an initiative of the Union Ministry of Commerce & Industry in India.
(https://www.startupindia.gov.in/nsa2021results/travel.html)
 

Position: 

Manager - Engineering

We’re looking for an Engineering Manager with a proven track record of leading software development teams to accelerate innovation of our SaaS offering. Adept at planning, resource allocation, and fostering a collaborative work environment to drive projects to success. The ideal candidate will have strong technical skills, a passion for mentoring team members, and strong process skills to ensure high quality delivery of product. If you thrive in a dynamic, fast-paced environment and are ready to make a significant impact, we encourage you to apply.


Responsibilities:

  • Provide strategic direction and leadership to the engineering team, fostering a culture of collaboration, innovation, and excellence.
  • Build, train, and manage a strong team of engineers. Monitor performance and mentor the team to ensure high-quality work.
  • Establish and enforce engineering best practices, standards, and processes to optimise productivity and quality assurance.
  • Collaborate closely with product management and design teams to translate requirements into technical specifications and deliver innovative solutions that exceed customer expectations.
  • Conduct code reviews, provide technical guidance, and ensure adherence to coding standards, and security protocols.
  • Stay updated on emerging technologies and industry trends, evaluating their potential impact on our products and recommending strategic enhancements.
  • Define project milestones, allocate resources effectively, and monitor progress to mitigate risks and ensure timely delivery.
  • Lead efforts to ensure the security and compliance of our systems, including data protection, privacy, and regulatory requirements.
  • Drive a culture of accountability, transparency, and continuous improvement to maximise project success.
  • Create and maintain the technical vision and architecture for our global SaaS offering.

 

Requirements:

  • 6-8 years of progressive experience in software engineering.
  • Proficiency in Python and JavaScript technologies (e.g., Django, Flask, React.js, Node.js) and familiarity with modern web technologies (HTML5, CSS3, etc.).
  • Strong leadership and management skills, with a proven ability to build, mentor, and motivate high-performing engineering teams. Ability to define and monitor processes.
  • Demonstrated experience in independently running engineering functions, from project planning to execution and delivery
  • Understanding of infrastructure and running a product as a service to ensure high availability and scalability of our SaaS product.
  • Team player with good communication, interpersonal, and problem-solving skills, with a customer-centric mindset.

 

Location: Bangalore

About Simplotel:

Simplotel is a Bangalore-based, Software-as-a-Service (SaaS) company helping over 2,000 hotels across 21 countries grow their direct business. We are powering e-commerce for some of the largest hotels in India. The name Simplotel comes from a combination of Simple and Hotel - our mission is to Simplify the life of hoteliers through technology. Simplotel is a ‘Shopify for Hotels’, was founded in October 2013 and is funded by Go-MMT - India’s largest Online Travel Agency.

*Simplotel was awarded the best startup in travel & hospitality for 2021 by Startup India, an initiative of the Union Ministry of Commerce & Industry in India.
(https://www.startupindia.gov.in/nsa2021results/travel.html)
 

Position: 

Senior Technical Operations Specialist

We are looking for a Senior Technical Operations Specialist to provide enterprise-level support to our clients (hotels). A suitable candidate needs to have a keen eye for detail, assist with work allocation within a team to ensure the smooth functioning of the Operations department. Ultimately, you will be a person our clients and team members trust. They will rely on you to provide timely and accurate resolutions/advice.


Responsibilities:

  • Respond, manage, and resolve customer queries and issues sent via a ticketing system
  • Talk clients through a series of actions (either via phone, email, or chat), until their queries and issues are resolved
  • Oversee and handle end-to-end experience of key customers including project management, resource assignment and timely delivery. Develop and implement strategies that will ensure a positive experience that exceeds the hotel and its guests’ expectations
  • Develop in depth understanding of all features of all Simplotel products and partner products that we sell, conduct training sessions for large clients to effectively leverage the use of these products
  • Create SOPs, manuals and document product knowledge in detailed steps
  • Follow defined steps to setup and configure our products, coordinating with both external partners as well as client stakeholders where necessary
  • Provide feedback and escalate unresolved issues to internal departments (e.g.: Software Developers, Customer Success/Account Managers)
  • Prioritize and manage several open issues simultaneously, operate & drive several projects internally. Perform quality checks on others' work to improve quality

 

Requirements:

  • BE/BCA or equivalent degree (preferably in computer science, or electronics & communications)
  • Excellent problem-solving and communication skills
  • Good understanding of computer systems, mobile devices and comfortable using software products
  • Basic understanding and knowledge of DNS (A, NS, MX records etc.)
  • Able to run basic SQL queries
  • Keen eye for detail, ability to implement and oversee strict quality control
  • Ability to sustain with dynamic processes and constant updates
  • Ability to provide step-by-step guidance, both written and verbal
  • Ability to design simple processes and procedures
  • 3-4 years of experience in a client-facing role in a consultation/support function, and (preferably) 1 year in a lead position

 

Location: Bangalore