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This privacy policy (“Privacy Policy”) explains our privacy practices for the website www.simplotel.com (the “Website”) for visitors using our Website (“Visitor(s)”). The Website is operated by Simplotel and its subsidiaries, licensees and affiliated companies (collectively, “Simplotel/We/Our”).
By visiting the Website, the Visitors’ accept the terms of this Privacy Policy. Any external links to other websites are clearly identifiable as such, and we are not responsible for the content or privacy policies of the other websites. We recognize the importance of the Visitors’ privacy and respect that you want to safeguard the personal information shared with us. We make it our priority to ensure that the Visitor’s personal information (including credit card details) remains secure and confidential and is used only for the intended purpose.
In this Privacy Policy we explain our practices regarding personal information we collect when the Visitors’ use the Website.
1. GENERAL
1.1) This Privacy Policy describes how we collect, use, consult or process any personal information provided through the Website .This privacy policy is intended to inform Visitors how we gather, define, and use the information that is provided to us when using the Website or when relying on our services. Please take a moment to read this Privacy Policy carefully.
1.2) Simplotel may change or amend this Privacy Policy from time to time to incorporate necessary future changes. Simplotel’s use of the Visitor Data shall be in adherence with the provisions of the relevant privacy policy under which the information was collected, regardless of new or conflicting provisions in an updated Privacy Policy.
1.3) Simplotel terms require all Visitors to be at least eighteen (18) years of age (or have the permission and supervision of a responsible parent or legal guardian), therefore this policy does not discuss the use of our Website, or services by minors.
1.4) Please read through this Privacy Policy to better understand what data we use and how we use your data for each of the above classifications.
2. COLLECTION OF THE VISITORS’ DATA
2.1) In the course of visiting our Website, we may collect information that you provide to us through the use of our website (“Visitor Data”).
2.2) We may automatically collect some information about your hardware devices when you access Simplotel. For example, when you utilize our Website, we may collect your internet protocol (“IP”) address and the type of device you use, as well as your geographic location. We may combine this automatically gathered information with other information, including other Visitor Data we have collected about you;
2.3) As a Visitor on the Website, if you fill an inquiry form or communicate with us in any form, the information shared by you might be stored in our Customer Relationship Management (CRM) or on our candidate tracking databases.
2.4) We may receive and store certain types of information known as “cookies” when you access the Website;
2.5) We may receive information from third parties (including, for example business partners, providers of technical, payment and delivery services, social media service providers, advertising networks, analytics providers, and search information providers) about your usage trends;
2.6) If you send us personal correspondence, such as emails, we may collate such information into a file specific to you. Simplotel does not collect any payment information from you, and your disclosure of such information will be bound by the data collection/privacy policy of the relevant payment gateway.
3. USE OF THE VISITORS’ DATA
3.1) We or our group companies, may collect, hold and use information you share with us in order to provide our services and products to you.
3.2) We use or may use the data collected through cookies, log file, device identifiers, location data and clear gifs information to: (a) remember information so that you will not have to re-enter it during your visit or the next time you visit the site; (b) provide custom, personalized content and information; (c) provide and monitor the effectiveness of our services; (d) monitor aggregate metrics and demographic patterns; and (e) diagnose or fix technology problems.
3.3) In order to request a demo from Simplotel or send an enquiry to us, you may provide us with some information, such as your name, hotel name, business email, and phone number. When you provide this information to us, we will use it to enable you to obtain your online demo. In this case, the legal basis for our processing of your personal data is your consent and the performance of a contract with you, or to take steps at your request prior to entering into a contract. When you (on behalf of your organisation) proceed to request, purchase and/or use the right to use any of our products and/or services, further information may be requested from you (such as bank account, payment gateway information, and other information for invoicing and payment) and processed accordingly, based on the same legal grounds. In addition, invoices are stored to comply with legal (tax) obligations. These invoices for compliance purposes if requested might be shared with authorities.
3.4) We may use third parties that we refer to as internal service providers to facilitate or outsource one or more aspects of the business, product and service operations that we provide to you on the Website and therefore we may provide some of the Visitor Data directly to these internal service providers. These internal service providers are subject to confidentiality agreements with us and other legal restrictions that prohibit their use of the information we provide them for any other purpose except to facilitate the specific outsourced Website related operation, unless you have explicitly agreed or given your prior permission to them for additional uses. If you provide additional information to an internal service provider directly, then their use of your Visitor Data is governed by their applicable privacy policy.
4. SHARING YOUR VISITOR DATA
We do not sell, otherwise disclose, or share the Visitor Data that we collect and hold, except as described in this Privacy Policy.
4.1) We may share the data and your information (including but not limited to, information from cookies, log files, device identifiers, location data, and usage data) with businesses that are legally part of the same group of companies that Simplotel is a part of, or that becomes part of that group (“Affiliates”). Affiliates may use this information to help provide, understand, and improve the Service.
4.2) If you choose to make a payment online using the online payment facility of our website, Your Data such as Name, Email id, may be shared with our various payment gateways we use to process payments. This is necessary for the payment gateway to process your payment to us.
4.3) We also may share your information as well as information from tools like cookies, log files, and device identifiers and location data, with third-party organizations that help us provide the services to you. Our service providers will be given access to your information as is reasonably necessary to provide the services under reasonable confidentiality terms.
4.4) We may remove parts of data that can identify you and share anonymized data with other parties. We may also combine your information with other information in a way that it is no longer associated with you and share that aggregated information.
4.5) Simplotel does not collect, retain, or share data regarding a particular user’s activity across multiple websites or applications that are not owned by Simplotel. Simplotel does assign each user a unique user ID within the scope of an individual website, but does not collect or retain IP or any information that would allow Simplotel to identify the same particular user on more than one website.
4.6) Simplotel may share your sensitive information with any third party without obtaining your prior consent in the following limited circumstances:
4.6.1) When it is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation including cyber incidents, or for prosecution and punishment of offences. These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing the terms, this Privacy Policy, or for complying with the applicable laws and regulations.
4.6.2) Simplotel proposes to share such information within its group companies and officers and employees of such group companies for the purpose of processing your Data on its behalf. Simplotel also ensures that the recipients of such information agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.
5. COMMUNICATION AND MARKETING
5.1) If you provide us with your email id, you will be able to receive promotional emails regarding the latest offers and discounts from us.
5.2) Please note that in case you don’t wish to receive such e-mail, you have the full liberty to opt-out of such communication at any time.
5.2.1) To unsubscribe from our email list, you can send us the email at contact@simplotel.com.
5.2.2) Please note, that should you opt-out of our emailing list, as described here, we will not be able to remove your information from the databases of affiliates, franchisees or business partners with which we have already shared your Data, prior to the date of your opt-out request.
6. RIGHTS UNDER THE EU PRIVACY LAW
6.1) If you are in the EU, in addition to the above-mentioned rights the General Data Protection Regulations (GDPR) grants you specific rights, summarized below, which you can in principle exercise free of charge, subject to statutory exceptions, regarding your data. To exercise any of your rights, you can file a request via email at contact@simplotel.com
6.1.1) Right to withdraw consent: Wherever we rely on your consent, you will be able to withdraw that consent at any time you choose and at your own initiative by contacting us at contact@simplotel.com.
6.1.2) Right to access and rectify your data: You have the right to access, review, and rectify your information. You may be entitled to ask us for a copy of your information, to review or correct it if you wish to rectify any information like your name, email address, passwords and/or any other preferences.
6.1.3) Right to erasure: You may request that we erase your information in certain circumstances, such as where we collected your information on the basis of your consent, and you withdraw your consent;
6.1.4) Right to restriction of processing: Under certain circumstances described in EU Privacy Law, you may ask us to restrict the processing of your information.
6.1.5) Right to data portability: You may request that we provide a copy of your information to you in a structured, commonly used and machine-readable format in certain circumstances.
7. RIGHTS UNDER THE CALIFORNIA ONLINE PRIVACY PROTECTION ACT
7.1) As a resident of California, in addition to the above-mentioned rights the California Online Privacy Protection Act (“CalOPPA”) grants specific rights summarized below, which you can in principle exercise free of charge, subject to statutory exceptions, regarding your data. To exercise any of your rights, you can file a request via email at contact@simplotel.com.
7.1.1) California Civil Code Section 1798.83, known as the “Shine The Light” law, permits our customers who are California residents to request and obtain from us a list of what personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year and the names and addresses of those third parties. Such requests may be made only once a year and are free of charge.
8. SUB-PROCESSORS
8.1) To support delivery of our services, Simplotel may engage and use data processors with access to certain Customer Data (each, a “Subprocessor”). This section provides important information about the identity, location and role of each Subprocessor.
8.2) All our processors and sub-processors are required to take appropriate security measures to protect your personal information in line with our policies. We do not allow our processors and sub-processors to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions. The list of Subprocessors we use is below.
Google Analytics
Google Adwords
Amazon Web Services
Tawk To Chat Agent
Cloudinary
Zoho CRM
Brevo
Meta (WhatsApp)
8.3) As our business grows and evolves, the Subprocessors we engage may also change. We will endeavour to provide the owner of Customer's account with notice of any new Subprocessors to the extent required under the Agreement, along with posting such updates here. Please check back frequently for updates.
9. SECURITY
9.1) We have implemented procedures to help protect the information that you provide to us. However, no method of transmitting or storing electronic data is ever completely secure, and we cannot guarantee that such information will never be accessed, used, or released in a manner that is inconsistent with this policy. You agree and acknowledge that we may engage third-party services providers for the provision of cloud service storage solutions, and Simplotel is not responsible for any lapse in security on the part of such service providers. We expressly disclaim any representation or warranty, whether express or implied, with respect to ensuring, guaranteeing, or otherwise offering any definitive promise of security in connection with your Information.
10. CONTACT US
10.1) Questions, comments, remarks, requests or complaints regarding this Privacy Policy are welcome and should be addressed by the Visitor to contact@simplotel.com.