- Business Expansion Ambassador (North America)
- Creative Curator
- Content Editor
- Senior Backend Engineer
- Senior Finance and Accounts Analyst (Compliance)
- Lead Business Analyst / Sr.Business Analyst
- Senior Business Development Manager – Consultative Selling
- Senior Finance and Accounts Analyst
- Customer Success Manager
- Visual Designer
- Content Specialist
- Front-end JS Developer
- Accounts Receivable Analyst
- Content Operations Specialist
- Technical Operations Specialist
- Business Development Manager - Bangalore
- Senior Content Specialist
- VP - Engineering / CTO
- Director - Sales
- Product Manager
- Data Automation Analyst
- Intern - Talent Acquisition
Data Automation Analyst
About Simplotel:
Simplotel is a Bangalore-based, Software-as-a-Service (SaaS) company helping over 3,000 hotels across 26 countries grow their direct business. We are powering e-commerce for some of the largest hotels in India. The name Simplotel comes from a combination of Simple and Hotel - our mission is to Simplify the life of hoteliers through technology. Simplotel is a ‘Shopify for Hotels’, was founded in October 2013 and is funded by Go-MMT - India’s largest Online Travel Agency.
*Simplotel was awarded the best startup in travel & hospitality for 2021 by Startup India, an initiative of the Union Ministry of Commerce & Industry in India.
(https://www.startupindia.gov.in/nsa2021results/travel.html)
Position: Data Automation Analyst
Job Overview
As a Data Automation Analyst, you will work closely with stakeholders to collect, organize, and interpret data, converting it into meaningful insights. Your role involves building automation solutions that simplify and accelerate the analysis process, and integrating data from various source systems into a centralized data store. This approach not only speeds up the development of dashboards but also improves the accuracy of reports and decision-making throughout the company. By translating complex data into clear, strategic recommendations, you will empower departments to make informed decisions that drive growth and efficiency.
Roles and Responsibilities:
Work closely with business stakeholders to understand their data needs and translate these requirements into clear, actionable technical specifications for the data warehouse.
Design, develop, and maintain data warehouse architectures and ETL (Extract, Transform, Load) processes to support efficient data storage, retrieval, and analysis.
Conduct regular data quality assessments and participate in data cleansing efforts to ensure the accuracy and reliability of the data within the warehouse.
Develop and maintain automation scripts for routine data processing and management tasks, using programming languages such as Python to improve efficiency and reduce manual effort.
Monitor and optimize the performance of data warehouse systems, including query performance, data loading processes, and overall system efficiency.
Develop and maintain comprehensive documentation for data warehouse architecture, ETL processes, and automation workflows to ensure clear understanding and effective knowledge transfer.
Identify and resolve issues related to data pipeline failures, data integrity, and system performance to ensure continuous and reliable operation.
Evaluate and implement the latest tools and best practices to enhance automation processes, streamline data handling, and integrate innovative solutions into the organization’s data strategy.
Skills Required:
0-3 years of experience with scripts, data warehousing, and / or automation
Hands-on experience (or proficiency with SQL and Python)
Proficiency in data mining, mathematics, and statistical analysis
Keen attention to detail to ensure accuracy in data processing, analysis, and reporting
Strong analytical and problem-solving skills
Good communication and interpersonal skills
Ability to work effectively within a team and collaborate with cross-functional departments
Experience in data reporting and proficiency in SQL are advantageous for querying and managing relational databases
Bachelor of Engineering required. MBA is a plus.
Location: Bangalore
Please share your updated CV to careers@simplotel.com
About Simplotel:
Simplotel is a Bangalore-based, Software-as-a-Service (SaaS) company helping over 2,000 hotels across 21 countries grow their direct business. We are powering e-commerce for some of the largest hotels in India. The name Simplotel comes from a combination of Simple and Hotel - our mission is to Simplify the life of hoteliers through technology. Simplotel is a ‘Shopify for Hotels’, was founded in October 2013 and is funded by Go-MMT - India’s largest Online Travel Agency.
*Simplotel was awarded the best startup in travel & hospitality for 2021 by Startup India, an initiative of the Union Ministry of Commerce & Industry in India.
(https://www.startupindia.gov.in/nsa2021results/travel.html)
Position:
Senior Technical Operations Specialist
We are looking for a Senior Technical Operations Specialist to provide enterprise-level support to our clients (hotels). A suitable candidate needs to have a keen eye for detail, assist with work allocation within a team to ensure the smooth functioning of the Operations department. Ultimately, you will be a person our clients and team members trust. They will rely on you to provide timely and accurate resolutions/advice.
Responsibilities:
- Respond, manage, and resolve customer queries and issues sent via a ticketing system
- Talk clients through a series of actions (either via phone, email, or chat), until their queries and issues are resolved
- Oversee and handle end-to-end experience of key customers including project management, resource assignment and timely delivery. Develop and implement strategies that will ensure a positive experience that exceeds the hotel and its guests’ expectations
- Develop in depth understanding of all features of all Simplotel products and partner products that we sell, conduct training sessions for large clients to effectively leverage the use of these products
- Create SOPs, manuals and document product knowledge in detailed steps
- Follow defined steps to setup and configure our products, coordinating with both external partners as well as client stakeholders where necessary
- Provide feedback and escalate unresolved issues to internal departments (e.g.: Software Developers, Customer Success/Account Managers)
- Prioritize and manage several open issues simultaneously, operate & drive several projects internally. Perform quality checks on others' work to improve quality
Requirements:
- BE/BCA or equivalent degree (preferably in computer science, or electronics & communications)
- Excellent problem-solving and communication skills
- Good understanding of computer systems, mobile devices and comfortable using software products
- Basic understanding and knowledge of DNS (A, NS, MX records etc.)
- Able to run basic SQL queries
- Keen eye for detail, ability to implement and oversee strict quality control
- Ability to sustain with dynamic processes and constant updates
- Ability to provide step-by-step guidance, both written and verbal
- Ability to design simple processes and procedures
- 3-4 years of experience in a client-facing role in a consultation/support function, and (preferably) 1 year in a lead position
Location: Bangalore