- Business Expansion Ambassador (North America)
- Creative Curator
- Content Editor
- Senior Backend Engineer
- Senior Finance and Accounts Analyst (Compliance)
- Lead Business Analyst / Sr.Business Analyst
- Senior Business Development Manager – Consultative Selling
- Senior Finance and Accounts Analyst
- Customer Success Manager
- Visual Designer
- Content Specialist
- Front-end JS Developer
- Accounts Receivable Analyst
- Content Operations Specialist
- Technical Operations Specialist
- Business Development Manager - Bangalore
- Senior Content Specialist
- VP - Engineering / CTO
- Director - Sales
- Product Manager
- Data Automation Analyst
- Intern - Talent Acquisition
VP - Engineering / CTO
About Simplotel:
Simplotel is a Bangalore-based, Software-as-a-Service (SaaS) company helping over 3,000 hotels across 26 countries grow their direct business. We are powering e-commerce for some of the largest hotels in India. The name Simplotel comes from a combination of Simple and Hotel - our mission is to Simplify the life of hoteliers through technology. Simplotel is a ‘Shopify for Hotels’, was founded in October 2013 and is funded by Go-MMT - India’s largest Online Travel Agency.
*Simplotel was awarded the best startup in travel & hospitality for 2021 by Startup India, an initiative of the Union Ministry of Commerce & Industry in India.
(https://www.startupindia.gov.in/nsa2021results/travel.html)
Position Overview:
The CTO / VP of Engineering will be responsible for leading the technology and engineering agenda of Simplotel. This position requires a visionary leader who can drive innovation, manage complex engineering projects, and lead a team of engineers to deliver world-class products and solutions. The role involves close collaboration with other departments to ensure that the technology infrastructure supports the company’s overall goals.
Responsibilities:
- Build, mentor, and lead a high-performing engineering team, promoting a culture of excellence, collaboration, and continuous improvement.
- Serve as the technical expert, designing and architecting scalable solutions while leveraging modern technologies to enhance productivity, scalability, and cost-efficiency.
- Ensure optimal performance and high availability of our SaaS software, with effective management of live site operations.
- Implement and enforce engineering processes, including design reviews, code reviews, and the Software Development Life Cycle.
- Oversee software development projects, ensuring timely and budget-compliant delivery while identifying and mitigating risks.
- Own and optimize infrastructure costs, ensuring efficient use of resources.
- Manage operational requests from other teams, addressing their productivity needs and ensuring alignment with internal requirements.
- Present technology vision and architectural strategies to customers, investors, and both internal and external stakeholders.
- Experience in driving Product Management is a desirable plus.
Requirements:
- Bachelor’s degree or Master’s degree in Computer Science, Engineering, or a related field.
- Experience: Minimum of 14 years of experience in software engineering and technology leadership roles.
- Strong technical background with expertise in software development, architecture.
- Excellent communication, presentation and interpersonal skills.
- Ability to think strategically and translate business goals into actionable engineering plans.
- Visionary leader with a passion for technology and innovation.
- Results-driven with a strong focus on quality and operational excellence.
- Ability to thrive in a fast-paced, dynamic environment.
- Strong problem-solving skills and ability to make data-driven decisions.
- Proven project management expertise with experience in infrastructure and live site management.
- Proficiency in the latest technologies and trends.
- Effective team management abilities.
About Simplotel:
Simplotel is a Bangalore-based, Software-as-a-Service (SaaS) company helping over 2,000 hotels across 21 countries grow their direct business. We are powering e-commerce for some of the largest hotels in India. The name Simplotel comes from a combination of Simple and Hotel - our mission is to Simplify the life of hoteliers through technology. Simplotel is a ‘Shopify for Hotels’, was founded in October 2013 and is funded by Go-MMT - India’s largest Online Travel Agency.
*Simplotel was awarded the best startup in travel & hospitality for 2021 by Startup India, an initiative of the Union Ministry of Commerce & Industry in India.
(https://www.startupindia.gov.in/nsa2021results/travel.html)
Position:
Senior Technical Operations Specialist
We are looking for a Senior Technical Operations Specialist to provide enterprise-level support to our clients (hotels). A suitable candidate needs to have a keen eye for detail, assist with work allocation within a team to ensure the smooth functioning of the Operations department. Ultimately, you will be a person our clients and team members trust. They will rely on you to provide timely and accurate resolutions/advice.
Responsibilities:
- Respond, manage, and resolve customer queries and issues sent via a ticketing system
- Talk clients through a series of actions (either via phone, email, or chat), until their queries and issues are resolved
- Oversee and handle end-to-end experience of key customers including project management, resource assignment and timely delivery. Develop and implement strategies that will ensure a positive experience that exceeds the hotel and its guests’ expectations
- Develop in depth understanding of all features of all Simplotel products and partner products that we sell, conduct training sessions for large clients to effectively leverage the use of these products
- Create SOPs, manuals and document product knowledge in detailed steps
- Follow defined steps to setup and configure our products, coordinating with both external partners as well as client stakeholders where necessary
- Provide feedback and escalate unresolved issues to internal departments (e.g.: Software Developers, Customer Success/Account Managers)
- Prioritize and manage several open issues simultaneously, operate & drive several projects internally. Perform quality checks on others' work to improve quality
Requirements:
- BE/BCA or equivalent degree (preferably in computer science, or electronics & communications)
- Excellent problem-solving and communication skills
- Good understanding of computer systems, mobile devices and comfortable using software products
- Basic understanding and knowledge of DNS (A, NS, MX records etc.)
- Able to run basic SQL queries
- Keen eye for detail, ability to implement and oversee strict quality control
- Ability to sustain with dynamic processes and constant updates
- Ability to provide step-by-step guidance, both written and verbal
- Ability to design simple processes and procedures
- 3-4 years of experience in a client-facing role in a consultation/support function, and (preferably) 1 year in a lead position
Location: Bangalore