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- Business Development Manager - Bangalore
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Product Manager
About Simplotel:
Simplotel is a Bangalore-based, Software-as-a-Service (SaaS) company helping over 3,000 hotels across 26 countries grow their direct business. We are powering e-commerce for some of the largest hotels in India. The name Simplotel comes from a combination of Simple and Hotel - our mission is to Simplify the life of hoteliers through technology. Simplotel is a ‘Shopify for Hotels’, was founded in October 2013 and is funded by Go-MMT - India’s largest Online Travel Agency.
*Simplotel was awarded the best startup in travel & hospitality for 2021 by Startup India, an initiative of the Union Ministry of Commerce & Industry in India.
(https://www.startupindia.gov.in/nsa2021results/travel.html)
Position: Product Manager
Job Overview
We are seeking a dynamic and experienced Product Manager to lead the development and management of our product portfolio. The ideal candidate will have a strong understanding of market trends, user needs, and technological advancements, and will be able to translate these into actionable strategies. You will work closely with cross-functional teams, including engineering, design, marketing, and sales, to ensure the successful execution and delivery of products that align with our business objectives.
Roles and Responsibilities:
Oversee and prioritize the product backlog, including internal, external, and technical priorities.
Plan and coordinate product launches, and manage communication with customers regarding updates and changes.
Develop and deliver training programs for internal teams (e.g., sales) and external stakeholders to ensure effective adoption and utilization of new features.
Create wireframes for new features and collaborate with designers to refine and implement them. Write and review feature copy to ensure clarity and alignment with product goals.
Write detailed product specifications that accurately capture customer needs and guide development, ensuring the final product meets user expectations and business objectives within estimated timelines.
Monitor product performance and customer feedback post-launch to drive continuous improvement.
Utilize data and analytics to inform product decisions, track KPIs, and measure the success of product initiatives.
Identify and implement automation opportunities within product management processes to boost efficiency and accuracy.
Be the product expert.
Skills Required:
BE/BCA or equivalent degree (preferably in computer science or electronics & communications). An MBA is a plus.
2 years of prior product management experience is required.
Strong project management skills, communication skills and the ability to deal with difficult customers
Excellent problem-solving, business acumen, and interdepartmental coordination skills
Good eye for detail
Understanding of Agile and Scrum and software development life cycle is a plus.
Ability to multitask and keep a handle on multiple projects.
Location: Bangalore
Please share your updated CV to careers@simplotel.com
About Simplotel:
Simplotel is a Bangalore-based, Software-as-a-Service (SaaS) company helping over 2,000 hotels across 21 countries grow their direct business. We are powering e-commerce for some of the largest hotels in India. The name Simplotel comes from a combination of Simple and Hotel - our mission is to Simplify the life of hoteliers through technology. Simplotel is a ‘Shopify for Hotels’, was founded in October 2013 and is funded by Go-MMT - India’s largest Online Travel Agency.
*Simplotel was awarded the best startup in travel & hospitality for 2021 by Startup India, an initiative of the Union Ministry of Commerce & Industry in India.
(https://www.startupindia.gov.in/nsa2021results/travel.html)
Position:
Senior Technical Operations Specialist
We are looking for a Senior Technical Operations Specialist to provide enterprise-level support to our clients (hotels). A suitable candidate needs to have a keen eye for detail, assist with work allocation within a team to ensure the smooth functioning of the Operations department. Ultimately, you will be a person our clients and team members trust. They will rely on you to provide timely and accurate resolutions/advice.
Responsibilities:
- Respond, manage, and resolve customer queries and issues sent via a ticketing system
- Talk clients through a series of actions (either via phone, email, or chat), until their queries and issues are resolved
- Oversee and handle end-to-end experience of key customers including project management, resource assignment and timely delivery. Develop and implement strategies that will ensure a positive experience that exceeds the hotel and its guests’ expectations
- Develop in depth understanding of all features of all Simplotel products and partner products that we sell, conduct training sessions for large clients to effectively leverage the use of these products
- Create SOPs, manuals and document product knowledge in detailed steps
- Follow defined steps to setup and configure our products, coordinating with both external partners as well as client stakeholders where necessary
- Provide feedback and escalate unresolved issues to internal departments (e.g.: Software Developers, Customer Success/Account Managers)
- Prioritize and manage several open issues simultaneously, operate & drive several projects internally. Perform quality checks on others' work to improve quality
Requirements:
- BE/BCA or equivalent degree (preferably in computer science, or electronics & communications)
- Excellent problem-solving and communication skills
- Good understanding of computer systems, mobile devices and comfortable using software products
- Basic understanding and knowledge of DNS (A, NS, MX records etc.)
- Able to run basic SQL queries
- Keen eye for detail, ability to implement and oversee strict quality control
- Ability to sustain with dynamic processes and constant updates
- Ability to provide step-by-step guidance, both written and verbal
- Ability to design simple processes and procedures
- 3-4 years of experience in a client-facing role in a consultation/support function, and (preferably) 1 year in a lead position
Location: Bangalore