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Senior Technical Operations Specialist

Company Profile:

Simplotel is a Bangalore based, Software-as-a-Service (SaaS) company helping over 3,000 hotels across 26 countries grow their direct business. We are powering e-commerce for some of the largest hotels in India. The name Simplotel comes from a combination of Simple and Hotel - our mission is to Simplify the life of hoteliers through technology. Simplotel is a ‘Shopify for Hotels’, was founded in October 2013 and is funded by Go-MMT - India’s largest Online Travel Agency.

*Simplotel was awarded the best startup in travel & hospitality for 2021 by Startup India, an initiative of the Union Ministry of Commerce & Industry in India.
(https://www.startupindia.gov.in/nsa2021results/travel.html)

Lead - Sales (Bangalore and Delhi)

Simplotel is seeking a Lead - Sales with experience in B2B sales, particularly in consultative selling. This leadership role requires a dynamic individual with a proven track record of meeting sales targets and driving team success. As the Team Lead, you will lead and guide a team of business development managers, foster strong relationships with hoteliers, and drive market expansion.

Key Responsibilities:

Develop and implement business development strategies to meet sales goals, while leading and mentoring a team of business development managers.
Cultivate and maintain strong relationships with hotel executives and decision-makers through regular communication and meetings.
Explore new market opportunities and territories, both domestically and internationally, to drive business growth.
Oversee the management of a robust sales pipeline, ensuring a consistent flow of opportunities for both the team and individual contributors.
Enhance Simplotel’s brand by building and maintaining strong relationships with key stakeholders in the hospitality industry.
Provide detailed and accurate sales forecasts to the executive team, and track team performance against set targets.
Coach and mentor business development managers, helping them identify, qualify, and close new business opportunities with large hotels and partners.
Set and track sales processes and compliance with them.

Requirements:

4 to 7 years of experience in business development, with a focus on consultative selling (experience in e-commerce or SaaS preferred).
MBA required (preferably from a top school).
Proven success in leading sales teams and consistently meeting or exceeding revenue targets.
Strong oral and written communication skills in English, with excellent presentation skills.
Ability to foster relationships with key decision-makers.
Ability to thrive in a dynamic, fast-paced, and ambiguous environment.
Ability to travel extensively across India and internationally.
Willingness to work on weekends when required to meet business demands

Location: Bangalore

Please share your updated CV to careers@simplotel.com

About Simplotel:

Simplotel is a Bangalore-based, Software-as-a-Service (SaaS) company helping over 2,000 hotels across 21 countries grow their direct business. We are powering e-commerce for some of the largest hotels in India. The name Simplotel comes from a combination of Simple and Hotel - our mission is to Simplify the life of hoteliers through technology. Simplotel is a ‘Shopify for Hotels’, was founded in October 2013 and is funded by Go-MMT - India’s largest Online Travel Agency.

*Simplotel was awarded the best startup in travel & hospitality for 2021 by Startup India, an initiative of the Union Ministry of Commerce & Industry in India.
(https://www.startupindia.gov.in/nsa2021results/travel.html)

Position:

Senior Technical Operations Specialist

We are looking for a Senior Technical Operations Specialist to provide enterprise-level support to our clients (hotels). A suitable candidate needs to have a keen eye for detail, assist with work allocation within a team to ensure the smooth functioning of the Operations department. Ultimately, you will be a person our clients and team members trust. They will rely on you to provide timely and accurate resolutions/advice.

Responsibilities:

Respond, manage, and resolve customer queries and issues sent via a ticketing system
Talk clients through a series of actions (either via phone, email, or chat), until their queries and issues are resolved
Oversee and handle end-to-end experience of key customers including project management, resource assignment and timely delivery. Develop and implement strategies that will ensure a positive experience that exceeds the hotel and its guests’ expectations
Develop in depth understanding of all features of all Simplotel products and partner products that we sell, conduct training sessions for large clients to effectively leverage the use of these products
Create SOPs, manuals and document product knowledge in detailed steps
Follow defined steps to setup and configure our products, coordinating with both external partners as well as client stakeholders where necessary
Provide feedback and escalate unresolved issues to internal departments (e.g.: Software Developers, Customer Success/Account Managers)
Prioritize and manage several open issues simultaneously, operate & drive several projects internally. Perform quality checks on others' work to improve quality

Requirements:

BE/BCA or equivalent degree (preferably in computer science, or electronics & communications)
Excellent problem-solving and communication skills
Good understanding of computer systems, mobile devices and comfortable using software products
Basic understanding and knowledge of DNS (A, NS, MX records etc.)
Able to run basic SQL queries
Keen eye for detail, ability to implement and oversee strict quality control
Ability to sustain with dynamic processes and constant updates
Ability to provide step-by-step guidance, both written and verbal
Ability to design simple processes and procedures
3-4 years of experience in a client-facing role in a consultation/support function, and (preferably) 1 year in a lead position

Location: Bangalore